OBSERVATION #006CLARITY
A quieter problem isn't necessarily a smaller one.
When people stop raising a problem, it can look like the problem is going away. But fewer conversations about something don't always mean there is less of it.
FIELD NOTES
Patterns observedin the field.Patterns observedin the field.
Working notes on the invisible shifts that shape growing organizations.
- OBSERVATION #003CLARITY
What keeps a system working can also hide what's wrong with it.
A system can look perfectly functional while people quietly compensate for what it cannot do on its own. The problem often becomes visible only when that compensation becomes impossible.
- OBSERVATION #001CLARITY
Clarity is often lost before capacity.
As organizations grow, slowing down is often treated as a capacity problem. But sometimes capacity hasn’t changed. The context people are working with has.